“I AM…..”

One of my friends and I were talking the other day about jobs we’ve had and co-workers we’ve had and other people at work that we have had to interact with and it reminded me of a particular incident a long time ago when I was working at a company we will call the blue oval.

At that time I was doing an IT job (works with computers) and one of my duties was to grant access to various groups that were on the LAN (Local Area Network). Just about every time the user was in a different building, and sometimes in a different city entirely.

One day I processed a request for a new user to be added to many different groups and when I was finished I sent out the standard email telling him what had been done and that his next step was to contact his local help desk so that they could complete the connections on his end, as this was a two part process.

The next morning I received an email from that user saying that he couldn’t access what he was supposed to access and could I please give him the permissions so that he could work.  Again I sent them the email stating that it was now up to their local help desk so that the local IT guys could do the last part of the hook-up.

By afternoon I had yet another email from him stating that he still didn’t have access. I wrote him again and said that he needed to contact the local help desk (providing numbers and email addresses) to help him, as it could only be done in his building

The next morning and afternoon was a repeat of the day before.  So I called his local help desk and asked if they had been contacted with the request; I was told no.  I asked if I could place the request for him as there seemed to be a bit of a misunderstanding with what he needed to do next.  Of course I couldn’t, that wouldn’t be following protocol and might get the guy to the top of the queue, which wouldn’t be fair to others.

I emailed the user and explained again that he needed to contact his local help desk, provided all the contact information and even sent along the supervisor’s name and number for that area.

The next morning I received another email from him that was worded pretty sternly and talked about how I was personally responsible for him not being able to do his job.  At this I saw red as I had done everything that I was required to do and had even done a little extra trying to get him up and running.

So I sat down and wrote back, as civilly as I could, telling him that he needed to please contact his local help desk at the number provided and that they would put him in the queue so that his access could be completed.  Then I wrote the following including the one sentence that I probably shouldn’t have written, but just couldn’t stop myself and I paraphrase for you:

I have done all that I can do at this end.  You need to contact your local help desk at the phone number that I have provided you numerous times.  This is the ONLY way that you will receive access to the groups that you need as your local help desk must do this step; I can not.   If you can not understand that this is what you must do, please contact your supervisor and have them read this note and explain it to you.  Have a nice day.

After that, I went to lunch and hoped that I wouldn’t hear from him again.  The joke was soon to be on me!

When I returned to my desk, I was only there a few minutes when I received an email from my supervisor asking for details about the situation and did I write the email referenced below his email.  I sent him back a short email that said yes, I had sent that email.  He sent a reply that the person had contacted our department manager, who contacted my supervisor and my supervisor now wanted all the correspondence.  I replied that I would do that and set about printing out all the emails.

No sooner than I had taken the print outs from the tray and walked back into my cubicle, my supervisor was there and told me I was in a bit of trouble with our department manager.  I handed him the print outs and then held out my hands and said you better smack them good because I wasn’t wrong on this one.

We went into his office where he proceeded to read each letter out loud. By the time that he had read the 4th email exchange he looked at me and said I can understand why you wrote that final note.  Then he showed me the email that the user had sent to our department manager.  I will paraphrase again.

Dear *********

Recently I have been in contact with *************** in your department regarding getting access to (names of several groups here).   She keeps stating that this is not her job and in her last note suggested that since I couldn’t understand her correspondence I should take it to my supervisor and have it read to me.



Between the misspellings in the letter and the definite vibe of  this dude thinking he was way more important than the rest of us and had a better pedigree obviously, my supervisor just started laughing.   (So did I)

After we quit laughing, he called our department manager and explained the situation to him.  The department manger told me that if this type of situation were to ever happen again that I was to turn it over to the supervisor and not try to handle it on my own.   Of course I agreed to that; would’ve been dumb not to.

As to the user who thought he was super important, he finally got connected; it just took another whole week.


Another day……….

Well, I have done a small turn at being a domestic goddess by cleaning the litter box, starting the many baskets of laundry, washing up things that don’t go in the dishwasher and now I am sitting down trying to catch my breath and cool off after being steamed by hot wash water in the sink.

Today we are back to sunny and warm; though I was looking forward to rainy weather that had been promised earlier this week.  Our lawn is brown and the highest things on it are of course the weeds.  The flower bed by the back door is sporting some mighty tall thistle plants which I will probably have to use a shovel on to rid myself of them.  The one at the northeastern end of the house has once again sprouted a plant that I don’t know quite if it is a tree or a weed.  It has “runners” that join one plant to the other.  It has sapling like stems with what appear to be branches on them and elongated oval leaves.  I have no idea what it is but twice now I have paid people to remove it.  The last one being my cousin who dug down under the big clumps of roots and sawed off what we presumed were the tap roots, removed the big clumps of roots, sawed through the runners and we thought that finally it would be gone.  HA!! The dang thing grew back, got bigger and I have no clue how to kill it.  It goes from one end of the flower bed to the other.

Sweet hubby is once again up in bed sleeping which prevents me from running the vacuum and keeping me to the chores that don’t require any loud noise making.  So with that said, I guess it is time to say adios for a while and work on those things that I can do while he is laying in bed above me.

Do you ever………

Do you ever wonder if you are just smarter than other people? Even when they have more education or are older?
I have been pondering that one for most of today.  Here is why…………..  our church (which is really small) is trying to put together a picture directory with a well known photography studio.  We had to have a minimum number of participants in order for them to do it.  Arrangements were made so that we could all book our photo sitting times via the internet.  Simple, right? (pardon me while I snort with laughter)  I suggested to a couple of the people in charge (one is an elementary principal) that perhaps we should also have an alternative way to sign people up in case some people do not have internet access.  I received no response to that.
On last Wednesday I found out that we had less than 1/2 of the required sitting appointments and it would have to be canceled if no one else booked one. Since the sessions are this weekend I figured out somebody should do something so that this project didn’t fail.  So I made a decision to bring my laptop to church today – I didn’t have to as there are a couple of computers there – so that we could just do appointments right there between services.  I was told by the people in charge that, that was alright though most people will give any excuse and that is probably why they weren’t booking appointments.
Today we booked 17 more appointments so we are a bit above the minimum needed.  Go us!!
I figured that people were lazy and didn’t want to type the rather long URL into their browser or as I suspected some didn’t have internet access (which was correct in some cases) and some just weren’t sure how to do it and as long as you were the one typing they were more than happy to sign up.
Now I ask you, how come someone who has a minimum of a master’s degree could not figure out that doing it that way would produce a much better outcome than just announcing it, sending home fliers about it and publishing it in our weekly and monthly newsletter did?  This really wasn’t rocket science.
So I sit here and I wonder, why do people have to have so much education to get a job when all one should really need is some good old fashioned common sense and a good work ethic?  Think about it and let me know what you think.

Update on life

Right now I am sitting here with my shins – or is it calves (?) screaming in pain and wondering if it is all worth it.
My friend and I have decided that we each need to lose some weight – both of us coincidentally need to lose the same amount.
We have decided to walk.
So, yesterday I drove to her house and we walked in her neighborhood.  We walked a mile. We walked it at a brisker pace than I am used to moving.  By nightfall I was hurting.
Today she wanted to walk again.  She drove to my house. We walked my dead end street from one end to the other and back again.
I am beat.
I want a shower, followed by a long soak in a hot tub……..problem – I am longer than our tub.
My lower legs want some relief.

For rainy days we have the treadmill that I snagged at a garage sale this weekend for $50.  She said she will bring over her weights, my body winced in pain.

It is so dang easy to put this stupid weight on – why oh why is it so much work to take it off??

Ok, got to trudge down some stairs to do the laundry.  Ow, ow, ow………….

Where was this when I was working??

One night when SEB and the Mrs. were over for a visit they spent quite some time showing us their characters on World of Warcraft and also took us out to YouTube to see some of the videos that people had made to popular songs from the characters.  I don’t exactly know how the videos were made and I won’t pretend to either – they are just really cool and some are really funny.

This particular video caught my attention and made me chuckle.  Anytime I play it you can for sure find me smiling and singing along with it.  My only wish is that I would’ve had access to it when I was working.  I think that I would’ve made sure to play it when certain co-workers were outside my cubical.

Here is a link to the web site of the person who wrote and sang this funny song:Jonathan Coulton